1MID FAQ

1MID :: Appointment

Introduction to Foreign Worker Permit Renewal

  1. How do I renew my Foreign Worker PL(KS) permit online through MyEG?
    • A 1MID account must be created before you can perform the Foreign Worker PL(KS) permit renewal with MyEG. For more information on 1MID, please click here.
    • For existing 1MID members, please click here to login for Foreign Workers PL(KS) Permit Renewal.
    • For new 1MID registration, please click here to register your 1MID account.
  2. How do I register for a 1MID account?
    • Complete the details required on the 1MID appointment page.
    • You can schedule the date and time of appointment with our team member for biometric thumbprint verification and collection of supporting documents.
    • Our MyEG logistics officer will contact you to reconfirm the appointment.
    • The appointed representative(s) must be present in the office at the arranged time and must possess their MyKad for a successful verification. Your company can assign up to 3 representatives to be the correspondence person on behalf of the registered company.
    • MyEG will review your registration and supporting documents.
    • All successful registration will receive an email notification for online account activation.
  3. What are the supporting documents required for 1MID registration?

    4. Certified True Copies (CTC) of these documents are required:


     

     

    Sdn Bhd or Bhd Enterprise Co-Operative Societies Association / Organization Individual

     

    1. Form 9 - Certificate of incorporation of company - with fresh Certified True Copy stamp on each page by listed Company Secretary or SSM (compulsory)

     

    		 1. Form D - Certificate of registration - with fresh Certified True Copy stamp on each page by SSM (compulsory) 1. Registration Acknowledgement - with fresh Certified True Copy stamp on each page by Co-operative Registrar (compulsory) 1. Registration Acknowledgement - with fresh Certified True Copy stamp on each page by Organisation Registrar (compulsory) 1. Copy of MyKad (compulsory)

     

    2. Form 49 - Return giving particulars in register of directors, managers and secretaries and changes of particulars - with fresh Certified True Copy stamp on each page by listed Company Secretary or SSM (compulsory)

     

    		 2. Form A - Particulars of business and owner - with fresh Certified True Copy stamp on each page by SSM (compulsory) 2. List of Board of Co-operative Societies Director(s) - with fresh Certified True Copy stamp on each page by Co-operative Registrar (compulsory) 2. List of Boards of Co-operative Societies Director(s) - with fresh Certified True Copy stamp on each page by Organisation Registrar (compulsory) 2. Appointment Letter - Only if applicable (Sample)

     

    3. Copy of company director(s) and representative(s) MyKad (compulsory)

     

    		 3. Form B - Change of particulars of business and owner (Only if applicable) - with fresh Certified True Copy stamp on each page by SSM (compulsory) 3. Copy of Board of Director(s) MyKad (compulsory) 3. Copy of Boards of Co-operative Societies Director(s) MyKad (compulsory)  

     

    4. Appointment Letter - Only if applicable(Sample)

     

    		 4. Copy of company director(s) and representative(s) MyKad (compulsory) 4. Appointment Letter (with Names and IC details) - Only if applicable (Sample) 4. Appointment Letter - Only if applicable (Sample)

     

     

    5. Form 13 - Certificate of incorporation on change of name of company - with fresh Certified True Copy stamp on each page by listed Company Secretary or SSM (Only if applicable)

     

    		 5. Appointment Letter - Only if applicable (Sample)

     

     

     
  4. What is the criteria to be appointed as a company representative(s)?
    5. The representative(s) of the company must be a Malaysian with a valid MyKad and valid email address. The appointed personnel must submit an Appointment Letter (sample) signed by the company director(s). The appointed representative must be present at the office at the arranged time and provide their MyKad for biometric thumbprint verification.
  5. After I have successfully activated my 1MID account, how do I renew my foreign workers' PL(KS) permit through MyEG's website?
    • Log in to your 1MID account.
    • Key in your foreign workers' details and click submit.
    • The system will display the summary of foreign workers and total amount that needs to be paid for the renewal.
    • Please follow the instructions to make payment.
    • If the payment is successful, we will process your renewal.
    • Your permit will then be delivered to your doorstep.
  6. How do I make payment?
    7. We accept e-Banking, Credit Card or payment through a prepaid account with MyEG.
  7. What are the charges for renewal of foreign workers permit PL(KS)?
    • All renewal charges are the same as required by Immigration Malaysia.
    • Insurance guarantee.
    • SPIKPA and SPPA (If purchased through MyEG).
    • Service fee.
  8. How do I know if my payment is successful?
    9. A receipt will be issued.
  9. When will I receive my foreign workers permit PL(KS) renewal?
    10. You will receive the permits within 2 working days for all successful renewals.
  10. Who will deliver my PL(KS) renewal sticker?
    11. All deliveries will be done by our own Logistic and Customer Service Officers. Please ensure the foreign worker passport is available during the delivery for us to stick the renewed permits on the respective passports. You will also be required to produce your MyKad to confirm acknowledgement of the permits.
  11. My foreign workers PL(KS) permit renewal transaction was unsuccessful. Why is that so?

    12. There are many reasons for unsuccessful permit renewals but the common problems are:


    • Permit expiry date is less than 7 days.
    • Balance of the passport validity is less than 1 year.
    • Passport has expired.
    • FOMEMA Medical Check Up Failed.
    • No valid insurance.
    • Foreign worker or employer is blacklisted.
  12. When can I start my foreign workers PL(KS) permit renewal process?
    13. You can start the renewal process as early as 3 months before expiry. It is advisable to renew their permit as early as possible to avoid any unforeseen circumstances.
  13. Can I still renew with MyEG if my foreign workers PL(KS) permit has expired?
    14. You will not be able to renew an expired permit online. You will have to proceed to Jabatan Imigresen Malasyia for a Special Pass (SP). Once you have obtained the SP, you may continue the renewal with MYEG.
  14. Can I purchase my preferred insurance company for my foreign workers PL(KS) permit renewal?

    15. Insurance Guarantee(IG)


    For IG, it must be purchased through MyEG.


    Foreign Workers Compensation Scheme (FWCS) & Foreign Workers Hospitalisation & Surgical Scheme(FWHS)


    • For faster and easier renewal, you may purchase FWCS and FWHS with MyEG.
    • If not you will need to upload the scanned FWCS and FWHS cover notes for us to verify with the respective insurance principals. You must also ensure that the insurance must be purchased two (2) months before the permit expiry date.
  15. Can I get a refund if I decide not to renew my foreign workers PL(KS) permit after I have made payment?
    16. We will not entertain any refunds unless the foreign worker fails the medical check up.
  16. Do I need to send my worker(s) for FOMEMA inspection before renewal of the permit?
    17. Please confirm that your foreign worker(s) has passed the FOMEMA examination, and the result is available on www.fomema.com.my OR your foreign worker(s) is no longer required to undergo FOMEMA examination before submitting your renewal to MyEG.
  17. I have difficulty in logging in to my 1MID account. What can I do?
    18. Please click here to troubleshoot your problem.
  18. What is the function of the 'Foreign Worker Batch Upload' button?
    19. For efficient mass upload of foreign workers details, please download the excel file on the first page of the Foreign Workers' PL(KS)Permit Renewal section. Key in your foreign workers details using this excel format and upload the file. It will be processed immediately.
  19. What is GRID authentication? (Applicable once when using 1MID for the first time)
    • Any new 1MID registration will be prompted to also perform a one time registration of GRID with MyEG.
    • GRID is an additional security feature used by MyEG for online customers. This is to ensure that transactions can only be performed online with MyEG using the authorised devices.
    • Please click here for step by step guide on GRID authentication.

Introduction to 1MID

  1. What is 1MID?

    2. 1MID is short for 1 Malaysia Identification.  It is an initiative towards conducting transactions online with the assurance of identity authentication and the users data security which requires the user to make MyKad and thumb print verification during the registration.

    1MID is also a registration process to obtain the username and password which will be used in any government service transactions made possible including The Online Voluntary Ownership Transfer (STMSR).

  2. How do I register 1MID?

    3. The user needs to be physically present at the following locations during the registration process:


    • MyEG Berhad Head Office, Bandar Utama.
    • By appointment – our Customer service Officer will visit the user.
    • MyEG 1MID Kiosk – located at Easy RHB branches nationwide.

    Other locations will be determinted for the next placement for 1MID kiosks.

  3. How do I set an appointment for 1MID registration?
    4. You can place an appointment by visiting our website https://1mid.myeg.com.my/1MID or email us your name and contact number at help@myeg.com.my.
  4. Will there be any charges for the appointment in applying the 1MID registration?
    5. The appointment for 1MID registration service is free of charge.
  5. Who is eligible to register as a 1MID user?
    6. The 1MID user registration is opened to the citizen of Malaysia who owns either MyKad / MyPolis or MyTentera and also 1MID for company.
  6. Are there any documents required for the 1MID registration?

    7. There are 2 types of 1MID registration,which is:


    • Individual

      • The applicant owns MyKad and has to do a thumbprint verification during the registration process.
      • The applicant needs to physically present at 1MID 's kiosk from MyEG.

    • Company

      • Documents required consists of:


      • Company's regsitration form (SSM – Form D, 9, 13, 24, 44, 49 & MNA)
      • Board Of Resolution
      • Company's Authorisation Letter (in appointing a representative)
      • Copy of MyKad - company's representative and company's owner/board of director
      • The company's representative has to be present at MyEG Headquarters or through an appointment
      • The company's representative has to do the thumbprint and MyKad verifications.

    ** All documents involved needs to be verified and handed over to MyEG for reference purposes.

  7. Will there be any officers involved during this registration process?
    8. Should you require any assistance during the 1MID registration process, our officers can assist you to complete the registration. All you need to do is to make an appointment through MyEG’s website
  8. Can the registration process be completed if MyKad fails to be read (faulty chip)?
    9. The registation could not be completed because the MyKad and thumbprint verifications are required during the registration process.
  9. Can I proceed with the registration if I do not own any email address?
    10. An email address is required for 1MID registration. Once the registration process is completed, a notification for the account activation will be sent to the user's email address and the user is required to activate the 1MID account.
  10. What if I have forgotten the username and password?
    11. If you have somehow forgotten both username and password, you may refer to MyEG by sending an email to help@myeg.com.my.  We will advise the recovery steps to regain your information through the email you have registered during the registration process.
  11. Will I be able to access all the governent services online buy using 1MID?
    12. The users will be able to access all the government related services using 1MID as prepared by MyEG Services.

Introduction to Voluntary Ownership Transfer System

  1. What is Voluntary Ownership Transfer System or Sistem Tukar Milik Sukarela (STMSR)?
    2. STMSR is a virtual platform where a vehicle owner can make an ownership transfer without visiting the JPJ Office. The process enables the registered owner to change the ownership to the buyer (new owner) through online transaction providing both parties uses the 1Malaysia ID access (1MID).
  2. What is the advantage of using STMSR as compared to the current conventional ownership transfer?
    3. This service offers  the vehicle owner an alterative solution should  they decide to make the vehicle  transfer. The vehicle owner does not have to visit JPJ Office, instead they can conduct the process at their convenience as long as they have an internet access.
  3. How does the STMSR being conducted?
    4. The vehicle owner can conduct the Voluntary Ownership Transfer anywhere and at anytime, providing there is an internet connection and both the owner and the buyer has registered the 1MID application.
  4. What are the terms for the vehicle owner in using STMSR?
    • The owner (seller) and buyer has to register with 1MID access
    • At the moment, the service is limited to Individual Private Cars only
    • The vehicle owner and the vehicle itself does not have any summonses or blacklisted summonses
    • Bank’s hire purchase is cleared
    • Puspakom’s records has been updated
  5. Will there be any officers involved during the transaction?
    6. The transaction can be conducted by the Seller or Buyer themselves. However, if the Buyer intends to update the Registration Card, our officers may assist to update the records at JPJ counter without any additional cost.
  6. Who is eligible to use STMSR?
    7. Only Malaysian Citizen who owns MyKad / MyPolis / MyTentera are eligible to use this service.
  7. What type of vehicle category is permitted to use STMSR?

    8. Vehicles that are permitted for STMSR is from the type “Private Individual Car” only (Motokar Persendirian Individu. This means vehicles categorized as Van, Jeep, Bus and Caravan are not permitted for the online ownership transfer.


    **Please refer to your registration card, under “Jenis Badan” as a guideline.

  8. What if I have forgotten the answers for the MySIKAP Security Questions?
    9. STMSR cannot be conducted online and has to be referred to the JPJ Office.
  9. Is the vehicle involved in the ownership transfer required to go to Puspakom?
    10. The owner has to bring the vehicle to Puspakom for the ownership vehicle inspection first before the Ownership Transfer can be conducted
  10. Is the Seller and Buyer need to be together while conducting the ownership transfer?
    11. Both seller and buyer does not need to be at the same place while conducting the online transfer. However, it is up to the users’ convenience in deciding whether to conduct it separately or during the same time.
  11. Does the vehicle's ownership handover between the bank and the owner after the hire purchase agreement is completed be referred to as Vehicle Ownership Transfer?
    12. The term for Ownership Transfer for this services refers to the situation when you intend to sell your vehicle AFTER you have found a new owner.
  12. What about the change of ownership for a Company Vehicle to a new person?
    13. There are 2 stages for STMSR. Currently, the ownership transfer is permitted for an individual person to another individual person only. Ownership transfer for company vehicles will be launched soon.
  13. The vehicle owner has passed away. How do I intend to change the ownership to my name?

    14. This application cannot be conducted online as the system requires the MyKad and the registered owner's thumbprint verifications and must be referred at the nearest JPJ office.


    Ownership transfer for deceased owners is not covered in the Permanent Ownership Transfer and this process requires additional supporting documents from JPJ.

  14. If the seller has completed his portion of the transaction (seller's section) but the transcation cannot be completed within the agreed 7-day period as the buyer has passed away,does the ownership transfer be consedered as successful?
    15. The transaction which is not completed by the buyer within the 7-day period will be considered as unsuccessful. Therefore, the Seller has to wait until the 7-day period is lapsed to conduct a new STMSR process to another buyer.
  15. What about if the Seller has successfully updated the ownership transfer information, but he passed away before the transaction is completed by the Buyer?
    16. The Seller’s information was updated at JPJ. The Buyer is required to complete the transaction within 7 DAYS from the date the Seller made the update.
  16. Can the ownership transfer be conducted if I am still on a monthly installment for my hire purchase?
    17. The ownership transfer can only be conducted when the vehicle owner has completed the hire purchase agreement with the Bank.
  17. How does the ownership transfer be conducted if the Seller and Buyer are at two different locations?

    18. The ownership transfer starts with the Seller who must enter the vehicle’s details like:


    • Vehicle’s Registration Number
    • Chassis Number
    • Engine Number

    The next step, the Seller has to complete the Buyer’s details by entering his/her Identification Number and phone number. Other particulars for The Buyer’s information details will be encoded automatically through the 1MID system.


    Once the transaction is completed on the Seller’s, an email notification will be sent to the Buyer to proceed with the transaction.


    ** NOTE: If the Seller or the Buyer has not registered as 1MID user, the ownership transfer cannot be conducted. Please proceed to register with 1MID first before proceeding. [Please click here for more information on 1MID registration]

  18. What will happen if the Buyer does not proceed with the transaction once he has received the email notification?
    19. The application will be terminated automatically if there is no transaction response from the Buyer within SEVEN (7) days from the email notification sent to the Buyer.
  19. Who will make the payment?
    20. Once the Buyer receives the email notification, the Buyer may continue with the transaction and make the payment.
  20. What if I forgot the answers to the Security Questions?

    21. The Online Ownership Transfer cannot be made online and you have to proceed with the conventional way of transferring ownership at the nearest JPJ Office.

  21. How much is the payment for the Ownership Transfer?

    22. Online Permanent Vehicle Ownership Transfer Charges:


    Vehicle Type

    Transfer Only

    Transfer & Update e-Hakmilik

    Car

    RM 135.00

    RM 187.75

    Motorcycle

    RM 8.00

    RM 30.75
  22. How does the payment for Online Voluntary Ownership is made?
    • Credit Card (Mastercard / Visa)
    • Online Banking
  23. Must the Vehicle Owner proceed to Puspakom for vehicle inspection before applying the ownership transfer?
    24. The Vehicle Owner (Seller) must proceed with the vehicle inspection at Puspakom first before applying the online ownership transfer.
  24. What will happen once the Online Ownership Transfer is successful?
    • The current vehicle’s road tax will be cancelled automatically at the JPJ records (the road tax sticker is  no more valid although it still displays a date which is still not expire)
    • Insurance coverage for the vehicle will be cancelled.
    • The original owner’s name will be updated through the system to the new owner (the Buyer)
    • The previous Owner may apply for a refund the balance amount for the Road Tax at the nearest JPJ Office (subject to the road tax validity length)
    • The transaction receipt will be printed as proof of transaction for Voluntary Ownership Transfer and as reference.
    • An email notification will be sent to the original owner (Seller) once the ownership transfer is completed.
  25. What is the next step for the Buyer as soon as STMSR is completed?

    26. The new owner must apply for a new road tax and insurance as the previous vehicle records has been cancelled.


    Both insurance and road tax renewals can be made at MyEG’s website, or you may call us for assistance at 03-7801 8888.

  26. How do I know the transaction status is successful or not?
    27. Once the payment transaction is completed by the Buyer, a receipt will be generated and can be printed as a reference to the Buyer. This also indicates the transaction has been updated successfully at JPJ's system. Buyer/Seller can also check the ownership transfer status by contacting directly with JPJ Branches. Contact numbers for every JPJ Branch is printed at the bottom of the payment receipt.
  27. How to reimburse the balance payment for the road tax?

    28. This application can be submitted before the the ownership transfer is conducted. The original owner is required to proceed to the nearest JPJ office with the following document:


    • A copy of Identification Card (original owner)
    • A copy of bank settlement/ bank book (original owner)
    • The recent Road Tax sticker (to be returned to JPJ)

    ** The balance refund will be remitted to the original owner's bank account only.

  28. How does the new owner obtain the registration card with his name in the document?
    29. The new owner can just obtain the Registration Card from the previous owner. The print out to indicate the new owner can be obtained from the nearest JPJ counter free of charge.